Category: Administration & Office Support → Dental Reception
Work type: Full-time
Pay: Competitive, based on experience — plus performance recognition
Dental Design Co (DDC) is looking for an experienced dental front-office professional to take ownership of patient flow and appointment book optimisation in our growing Epping practice.
This is more than a standard dental receptionist position. You’ll still run a front desk — answering and making calls, taking payments, checking patients in and out, and supporting the team — but with real ownership of the appointment book woven through it all.
We’re looking for someone who understands that a great appointment book doesn’t happen by accident. You notice gaps before they become a problem. You see a cancellation and immediately start thinking about the patients who could appropriately benefit from that time. You understand recalls, rebooking, short-notice opportunities, failed-to-attend recovery and unscheduled treatment — all while delivering an exceptional patient experience.
Protect and optimise our appointment books while helping every patient receive the care and experience they deserve.
You’ll work closely with our front desk team, clinicians, Client Experience Manager (CEM), Treatment Coordinator and management — thinking well beyond today’s book.
TODAY.
THE NEXT 7 DAYS.
THE NEXT 4 WEEKS.
Ideally you already have dental reception or front-office experience and understand busy, multi-clinician books. But experience alone isn’t enough. We want someone who:
This is a performance-focused role. We look at outcomes, not activity: book utilisation, rebooking and retention, cancellation and failed-to-attend recovery, recall connections, unscheduled treatment booked, and forward-book health.
Activity → Connection → Booking → Healthy Book
Book optimisation does not mean filling appointments at any cost. Every appointment is a person trusting us with their care. Our objective is simple:
Right patient. Right clinician. Right appointment. Right time.
At DDC, People First means the patient comes before the procedure — and that we look after each other, too. Our five values:
People First · Do What’s Right · Strive for Better · Work as One · Create Lasting Impact
We don’t expect perfection. We expect ownership.
We’d love to hear from people who share our values and want to be part of something special.
Include a brief cover letter telling us about you.
